Marshfield Utilities moratorium to end
For the Hub City Times
MARSHFIELD – Spring brings the end of the moratorium on disconnection of electric service for non-payment. Only a small portion of Marshfield Utilities (MU) customers fall into this category. In February, there was $127,000 in past due balances over 31 days.
In 2018, there were 215 customers that contacted MU and set-up a payment agreement to get caught up on their bill. However, there were 85 disconnections last April.
MU has taken significant measures to reach out to these at-risk customers. “Our goal is to help them understand that the possibility of disconnection is real and also how they can obtain help,” said Ross Larson, customer account supervisor.
To make sure the past-due customer is aware of any balance and date of disconnection; MU prints the information on the March bill. The March bill is mailed in a blaze orange envelope that states “Immediate Action Required.” In addition, the customer will receive a postcard shortly after they receive their bill to provide another notification of the date of disconnection. The customer will receive an automated reminder call on April 4; customers without a phone number on file will have a disconnection notice placed on their door on April 9.
Information on payment extensions and deferred payment agreements is available at MarshfieldUtilities.org, or by calling 715-387-1195 or visiting the MU main utility office, 2000 S. Central Ave., Marshfield.