DMV upgrades online app to streamline paperwork and shorten wait times
For Hub City Times
MADISON — The Wisconsin Department of Transportation Division of Motor Vehicles (DMV) has enhanced its innovative self-serve online Driver License Guide app, which streamlines the process for customers needing regular or commercial driver licenses and identification cards.
“It’s no secret. Everyone wants to make their visit to a Wisconsin DMV shorter. The new Driver License Guide retrieves the form you need, walks you through the process to fill in the form, and can even submit the paperwork electronically for you,” said Ann Perry, Bureau of Driver Services director. “Depending on your eligibility, the new enhanced features may even help you schedule an appointment with the DMV.”
First, it accesses the needed forms. Although the guide can provide general information through an anonymous search, customers may also allow the guide to determine eligibility, customize information, and prefill forms specific to the customer’s current driving record. From there the customer can print or download the information found and the tailored checklist.
Next, customers can begin the online application process. At the end of the application process, the customer will have the opportunity to electronically submit the application or applications to the DMV and, depending on eligibility, schedule an appointment.
“The DMV will already have the forms, and the checklist provided in the guide will help the customer remember to bring any needed documents with them to the DMV,” Perry said. “This will help ensure that customers are able to complete their transaction with one visit to DMV and will reduce the amount of time spent at the DMV service center.”